1. Order Processing Time
- Orders are processed within 1-5 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
- Some of our supplier are not required to generate and provide shipping tracking number if you have any queries for your order simply email us to info@ogizmo.com
2. Shipping Times
- Estimated delivery times vary based on the destination.
- Standard Shipping: 7-20 business days (depending on the delivery to location).
- Expedited Shipping (if available): 5-10 business days.
- Shipping times may vary due to factors beyond our control, such as customs delays or local delivery issues.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the destination and shipping method chosen.
- Some items may qualify for free shipping, which will be indicated on the product page. (Some free shipping are not generating track and trace ID)
- We do have click & Collect facility currently in Sydney NSW – write us on info@ogismo.com to know more.
4. Tracking Information
- Once your order is shipped, you will receive a tracking number via email.
- Tracking updates may take a few days to reflect in the system.
- Some completed orders are not required to generate and email tracking number via emails. Any questions get in touch info@ogizmo.com
5. Shipping Delays
- If your order is delayed beyond the estimated delivery time, please allow extra time before contacting support.
- Delays may occur due to customs processing, high demand, or unforeseen circumstances.
6. Wrong Address or Undeliverable Packages
- Please ensure your shipping address is correct before placing your order.
- If an incorrect address is provided, we are not responsible for lost or undelivered packages.
- If a package is returned due to an incorrect address, customers may be responsible for reshipping costs.
7. Lost or Stolen Packages
- We are not responsible for lost or stolen packages once marked as “Delivered” by the carrier.
- If you believe your package is lost, please contact us at info@ogizmo.com, and we will assist you in filing a claim.
8. International Shipping
- We offer international shipping to select countries.
- Customs fees, import duties, and taxes (if applicable) are the buyer’s responsibility.
If you have any questions, feel free to contact us at info@ogizmo.com